Operations Analyst


Operations Analyst


The Position

As Operations Analyst, you will learn what it takes to successfully manage the operations of a portfolio of growing eCommerce brands. You will act as the point-person within several operational processes and will support the Operations Team with on-going projects. A successful candidate is curious and often finds themselves as the person at the table asking “why?” or “is there a better way?”.

The Operations Analyst will also have the opportunity to collaborate with various departments and work on cross-functional projects. Whether it is communicating inventory or helping the customer success team track down an order, you will partner with multiple functions throughout Balsam Brands.

This position reports to the Operations Manager. This is a full-time position located in Redwood City, California. This role is expected to work in a hybrid model, which includes two days in-office.

What you’ll do:

  • Use technology to facilitate the movement of orders and inventory
  • Learn how to monitor supply chain and financial metrics to optimize the costs and experience of shipping to customer
  • Work with supply chain, customer service, internal cross-functional partners and external vendors
  • Partner with remote teams across geographies using a variety of technology
  • Participate in making process improvements and solving operational challenges
  • Become an expert in various operational processes such as handling the portfolio of shipping service providers for different product categories and markets, supporting customer service needs and ensuring that inventory counts are consistent between internal systems and warehouses

What you bring to the table:

  • 1+ years of experience in Operations, eCommerce experience a plus
  • Bachelor’s degree preferably in Business, Economics, Engineering, and/or Supply Chain
  • Master’s degree preferred
  • Strong written and verbal communication skills
  • Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks
  • Inquisitive mind and analytical approach to solving problems
  • Attention to detail
  • Self-starter with a can-do attitude
  • Proficiency with Microsoft Office, especially Outlook and Excel; ability to learn software programs.

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

The team

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  • Work from home: We’re a remote-first company.
  • Company retreats: Team retreats when beneficial.
  • Flexible hours: You manage your time. You set your working hours.
  • Unlimited holidays: We recommend taking no less than 3 weeks for good health.
  • Healthcare Plans & Fund: Full healthcare coverage for teammates in almost every country. If we can’t
  • provide a plan for your country, we make a Healthcare Fund available.
  • Maternal/Parental leave: Generous leave programs for both parents when expanding your family.